All your customers and all their machines, on a single screen.
Your margin grows with every job solved on the first trip. You see the condition of each machine before you set off, every hour worked lands on the invoice, and the deadlines promised in the contract track themselves.
Where you win back the time you lose today.
Every customer, on one screen
Each customer has their own machines, their own procedures and their own services, and the dispatcher sees them all on a single screen, in order of urgency.
See what the machine needs without driving out
Readings from connected machines tell you whether a visit is needed and which part it will take, before the technician gets in the van.
A portal for the customer
The customer sees their own machines, the jobs done and the ones scheduled. They call you less often, and at renewal you talk numbers.
The invoice writes itself from the work done
The time measured on each step, the parts used and the proof of the job are ready to go on the invoice. Nothing has to be reconstructed at month end.
What changes, for each person on the team.
Dispatcher
With the platform
Sees every service and every fault report, ordered by urgency and by the promised deadline.
Field technician
With the platform
Sets off to the customer with the procedure, the machine's history and the readings taken off it.
Operations director
With the platform
Sees the hours worked, the trips and what is left on each contract.
End client
With the platform
Sees in the portal the jobs done and the ones coming.
| Role | With the platform |
|---|---|
| Dispatcher | Sees every service and every fault report, ordered by urgency and by the promised deadline. |
| Field technician | Sets off to the customer with the procedure, the machine's history and the readings taken off it. |
| Operations director | Sees the hours worked, the trips and what is left on each contract. |
| End client | Sees in the portal the jobs done and the ones coming. |
You drive out to the customer who actually needs you.
For a service company, prediction tells you which customer to go to first and which parts to put in the van.
The route, in order of risk
The platform puts the machines in your portfolio in order of how close the job is, so one trip can clear several of them.
The diagnosis, before you leave
You have the operating history and the departures from normal values on screen, so the job gets fixed on the first visit.
Contracts backed by figures
The volume of work estimated for the coming period becomes the contract proposal, with hours and parts counted.
Calculate what your current situation costs.
Each of the three situations has its own calculator, with the assumptions in plain sight and open to change. At the end you see how much you lose in a year, what the platform costs in each of the three payment models, and how long it takes to pay for itself.